Refund Policy
Last updated: July 2026
1. Booking Cancellation
You may cancel a shipment booking at any time before pickup has been scheduled or dispatched, free of charge. Once a pickup has been assigned to our operations team or has already been completed, cancellation may not be possible, or may be subject to applicable charges to cover pickup and handling already carried out.
2. Refund Eligibility
If an advance payment has been collected for a booking that is subsequently cancelled before pickup, the full amount will be eligible for refund. If a shipment is cancelled after pickup, any amount already collected for services rendered (such as pickup and handling) will be deducted before processing the refund of the remaining balance, if any.
3. Operational Situations
In situations where Patni Transport Services is unable to fulfil a booking due to operational constraints, such as the destination falling outside our serviceable network at the time of pickup, or the parcel containing restricted items discovered during handling, any amount collected in advance will be refunded in full. We will notify you promptly if such a situation arises with your shipment.
4. Refund Process & Contact
To request a cancellation or refund, please contact our team as soon as possible with your booking ID at vanshpatni6002@gmail.com or cargopatni@gmail.com, or call us at +91 93022 63067 / +91 93000 35513. Eligible refunds will be processed to the original payment method within a reasonable timeframe once your request has been verified.